To speed up the understanding of new technical standard: a Bancassurance company must circulate targeted practical
information on the evolution of technical standards to a very large number of
employees. Dodeca designs and produces 40 educational videos in Rapid Learning
format (less than 2 minutes) that employees can access directly from their
smartphone or PC.
GAINING IMPACT IN FRONT OF THE STEERING COMMITEE
A global manufacturing company wants to boost the ability of
its project managers to obtain a "go" from a board of
decision-makers. Dodeca designs a blended coaching approach: an upstream
e-learning course to assess oneself and acquire new tools, an intensive
personalized training workshop, in both French and English, and a brief
coaching session to anchor new skills in the long run through peer learning.
A food service company would like to professionalize its regional
executives in negotiation with regional governments.
can the teams of executives be prepared to negotiate agreements with regional
governments for the operation, management and financing of restaurants?
After a diagnosis of the current practices, Dodeca set up workshops that were part hands-on training and part
coaching. The workshops allowed the participants to analyze the specific needs
related to calls for tender and adapt the collective negotiation preparation to
their regional contacts before practicing leading their negotiations. Each
workshop was followed by individual coaching. Dodeca leveraged an ‘out of the
box’ pedagogical approach, based on edutaining role play using the
specificities of negotiation with regional governments as a guideline
In the end, the hands on training allowed
them to build a negotiating team combining team cohesion and complementarity.
The participants learned to focus on the outcome of each phase of the
negotiation with the regional governments.
Dealing with verbal abuse
A transport company would like to train its sales team to handle
problems due to stress, intolerance and verbal abuse when dealing with
How can sales associates manage situations when they are confronted with
stressed and tired customers who aggressively project their accumulated dissatisfactions?
How can the quality of the sales dialogue be improved?
Dodeca provided training that leveraged sharing experience on behavior
that brings on tension and transforms aggressiveness into conflict. The training included a half-day of practical
exercises with a coach specialized in martial arts and stress and aggressive
behavior management. Role-play allowed participants to practice their new
analysis and intervention skills in order to deal with the interlocutor’s behavior.
The training helped to decrease the number of conflict situations –
quantity and to improve service – quality - in terms of welcome, information
and advice adapted to customers and tense situations encountered in the field.
Writing with confidence to trigger action
A consulting company would like to improve
their young recruits’ writing skills.
How can junior consultants who are called upon
to draft proposals and client documents be persuaded of the importance of
quality writing? How can their writing skills and summarizing of key points be
set up a seminar with a strong pedagogical
focus : 50 % of the practice was based on the participants' own writing. The
consultants thus learned to draft quality letters, memos, emails and reports,
to build arguments in writing and to avoid the traps of the French language. In
the setting of a digital writing workshop, they also practiced analyzing their
fellow participants’ drafts in order to make constructive comments together.
This technique helped make the effort an acceptable everyday action to make
peace with the former chore of writing, which resulted in the desire to improve
more. The training was conducted by a journalist/trainer.
The participants regained self-confidence
and pleasure in writing. They strengthened their capacity to analyze and
structure their ideas in a clear and concise way.
Meetings more productive
An automobile engineering firm and subcontractor
to major automakers would like to improve the effectiveness of on-site and
the time spent in meetings and teleconferences or video conferences be
maximized, acknowledging that the timeframe of delivery of studies and works
depend on the decision made with the client? How can never-ending discussions
be limited? How can experts’ thoughtful consideration on complex subjects be
particular case, Dodeca put forward a solution before any methodology adapted
to the industry context. Structuring training helped to consolidate the
effectiveness of the group concerning the content and relaxed the meeting
format. In-depth practice in order to apply the “formalizing” methods on the
participants' topics optimized the time shared with the contracting parties. An
interactive guide accessible on a smartphone was provided.
In the end, meeting leaders improved their effectiveness by avoiding the
temptation to focus more on the structure than on the content. Meeting time was
halved and the processes of joint-decisions were quickened.
Managing time and priorities
A bank would like to provide managers and
personnel in all functions with the opportunity to stand back and take a good
look at how they manage their activities in the context of constant changes and
pressure due to time constraints.
can they rethink their daily role, priorities, tools and strategies on a daily
basis in an ever-changing world?
Dodeca designed “Priorities
Management” training adapted to banking concerns, issues and culture. The
fundamentals were enriched with specific input concerning office software and
collaborative tools. The pedagogy combined exercises, tests and methodological
input with a framework to rethink their own priorities management system in
relation to the company's collaborative software.
As a result, the training has
been requested regularly for several years and receives a high level of
satisfaction despite the mixed profiles and expectations. Managers readily
invite their direct reports. At the end of the seminar they understood the
importance of changing their paradigm in
the way they saw their role and the management of their business.
Communicating with confidence
highway layout and construction company would like to improve its field
professionals’ written communication.
How can job site supervisors, virtually unaccustomed to writing, gain
confidence in drafting documents? How can they be helped to get beyond this
apprehension when writing various types of reports and memos? How can they be
encouraged to communicate in writing when hesitation, doubt and apprehension
regularly prevent them from doing this task, even if it is expected by their
proposed a methodological framework and key points to ensure long-term
progress. The areas for improvement (context and writing types) were first
identified. Examples of various types of reports provided by management and
participants helped create exercises pertaining to the company
circumstances. These exercises
reinforced the pedagogy, which combined guided exercises, practical applications
and digital quizzes. All this in a relaxed atmosphere.
At the end of the training, the positive
feedback proved that these demanding professionals were motivated to produce
quality writing to match the dedication they showed in their job.
An insurance company would like to improve mutual understanding between
its IT engineers and department heads, especially concerning meeting deadlines.
How can collaboration be facilitated
between the various expert departments? How can the pressure put on the IT
departments be reduced in the context of ever-changing technology? How can a
message be communicated without it being guilt inducing, formalistic or
Dodeca responded to the request by first ensuring a good grasp of
project methodologies in-house, then by providing workshops on the fundamentals
of time-management. Dodeca made it possible for each participant to revisit the
aspects linked to one’s self, to others, to technical means and to what stakes
are involved in meeting deadlines.
were able to differentiate between the specificities of an “everything is urgent”
atmosphere and their own tendencies. They identified their own behavior biases.
The use of collaborative software was strengthened and their relations
Managing time (blended learning)
A service provider would like to help its
personnel better manage the flow of increasing business.
can the company sustain initiative, commitment and accountability when
schedules are overloaded? How can workers focus on what is essential and deal
with disrupted work?
Dodeca proposed a program where the
participants attended a one-day time management training session combined with
modules of e-learning. Initial modules were made available for preparation and
others at the end for the follow-up. Web-based briefing and debriefing meetings
between the trainer and the participants provided a framework for the work
During the feedback session, participants
expressed their satisfaction. Some trainees who had trouble constantly feeling
under pressure found the variety of solutions presented helpful in resolving
their issues. It showed that a general time culture brought about a state of
mind that resulted in efficiency and wellbeing.
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